Sonicdrivein customer feedback survey allows its customers to talk to Sonic about their satisfaction and frustration with the restaurant’s products and services at www.sonicdrivein.com/feedback. Have you experienced any worthless service like delayed food supply or other grievances with the Sonic drive-in restaurant? Do you inform the firm about any good service tokens to encourage them for their services? If yes, talktosonic is the right platform you are looking to tell the Sonic management about your satisfaction and disappointment with the restaurant’s food and services. Help the firm by taking the Sonic customer feedback survey to improve the restaurant services— @ www.sonicdrivein.com/feedback.
Purpose of Sonic Drive-In Survey
The purpose of the sonic drive-in survey is similar to that of any other feedback survey. The survey aims to meet the customers’ expectations and needs about the restaurant services and food quality. It is troublesome to take customer feedback for such a massive restaurant chain like sonic by any means other than conducting a feedback survey.
Hence they go for the customer feedback survey at www.sonicdrivein.com/feedback. The restaurant management looks forward to improving their shop services based on the customer feedback. The firm wishes to change its services to give clients a more satisfying customer experience with the sonic drive-in restaurants in their future visits.
About Sonic Drive-In
Sonic Corp, well known as Sonic, is one of the most successful and loved eateries in the United States. Sonic Drive is a robust opponent for other big firms like Arby’s and Buffalo Wild Wings.
Sonic-Drive In now surveys to improve the business. The company’s cumulative sales were about $ 100 million, with a net gain of $ 18 million in 2016.
www.sonicdrivein.com/feedback Survey Rules
- The age limit to participate in the survey is 18 and above.
- The participant must be a legitimate resident of the United States of America.
- You must have a purchase receipt at most seven days.
- No Sonic restaurant employees, family members, or friends are encouraged to participate in the survey.
- After completing the survey, the coupon code obtained is only for getting a discount; there is no option to redeem it in cash or any other form.
Sonicdrivein Customer Feedback Survey Requirements
Some of the essential prerequisites that you want to meet to conduct the customer satisfaction survey are as follows:
- Your buying receipt is at most seven days old.
- Basic English or Spanish knowledge is a prerequisite to taking the survey.
- A computer or a laptop with an active internet connection to access the survey portal -www.talktosonic.com.
Objectives Of The TalkToSonic Survey
Some of the principal goals of the Sonic survey are as follows:
- To learn about the customer’s perspective regarding food, staff service, cleanliness, and other factors.
- To satisfy the customer’s expectations and demands.
- A platform for improving products and services offered at Sonic drive-in restaurants.
- Inform employees and the management team of the disappointments of customers at Sonic.
- In the case of absent comments, employees are directed to work on the same.
- Improve the quality of products and services.
How To Participate In The Talktosonic Customer Survey
- Visit the official website of the talktosonic survey at the website address www.sonicdrivein.com/feedback.
- Now touch the Get button to redirect to the survey page.
- To begin the survey, you have to enter some information regarding the store number, date, time of your visit to the Sonic, your purchased product, etc.
- Tap “Submit” to start the survey.
- Answer the survey questionnaire based on your experience at the sonic restaurant during your previous visit.
- Tap “Submit” once you have completed answering all questions.
- Keep the survey code on the screen after completing the survey to get rewards during your next visit to the sonic restaurant.
What areas do TalktoSonic cover?
These customer satisfaction surveys concentrate on different factors of Sonic Restaurant. As a buyer, you should anticipate questions touching on the following:
- The rate of service after ordering food.
- They will ask about your prior experience at the cafe.
- The area of the restaurant and its comfort.
- Your favorite meal items or drinks and the quality too.
- The team noted the behavior.
- Your view on prices.
- General rating on satisfaction.
- Frequency of visits to the shop.
- Your recommendation mindset.
Remember, the queries vary depending on the areas where the cafe wishes to improve.
Tellcdntire Survey | Canadian Tire Survey – Win $1,000 Gift Card
Rewards
Spare 2-3 minutes to complete the Sonic feedback survey @ www.sonicdrivein.com/feedback. Great drinks are awaiting you as rewards on your next visit to the Sonic drive-in restaurant. Free Sonic Route 44 Drink reward includes the following drinks from which you can opt to redeem for the coupon code free of cost :
- Free Iced Tea
- Soft Drink
- Limeades
- Slush
FAQ’s On Sonic Survey
How do you partake in the Sonic customer satisfaction survey?
To partake in the Talk to Sonic customer satisfaction survey, you should have access to a stable internet connection. You must also understand English or Spanish, as the survey is written in these two languages.
How to conduct a Sonic survey?
First, you must look for a 12-digit survey code published on your purchase code. Access the official portal of this survey at the website www.sonicdrivein.com/feedback. Choose the language in which you wish to complete this survey. Enter the survey code in the box.
How long do you have to take the sonic survey?
The customers must accept the survey within 14 days of their buy receipt. Once you complete the survey, you must redeem your free Route 44 drink coupon within 60 days.
Where is the nearest Sonic?
The nearest sonic areas can be located using the link https://locations.sonicdrivein.com/.
Who owns Sonic?
Sonic Drive-In is a drive-in fast-food restaurant in the United States owned by Inspire Brands, which also owns Arby’s and Buffalo Wild Wings.
How many numbers are on the Sonic survey?
The Sonic Customer Satisfaction Survey ID number consists of 12 digits.
Final words
Feel free to talk to sonic by attending a customer feedback survey @ www.sonicdrivein.com/feedback to enjoy a better customer experience and great rewards.
12-27-2022, stall # 11, store 2529, right off the bat, foot long Coney had 2 regular rolls, site had no ice for drinks, had no onion rings, neglected to provide first item ordered, brought second item with receipt, had to return to provide first order, brought out with no receipt and no change. There were no onions on orders, we ordered extra onions. Chk 46. We ate, but were not pleased with this location. Susan Hinson, 704-560-6760
The girl (Cheyanne), who delivered my food in Joplin was pleasant and courteous
Great place to get a great Hot dog at a good price!!♡
The service in the Sonic is better than most of the Sonics. I love your ice and they make the best half and half tea.
I was just at drive in #6885. On today’s date at 10:30 est.
Your company is so into “Diversity” my visit I saw 6 employees. ZERO males and ZERO whites. Congratulations on your highing practices.
What a great place to eat breakfast! They have the best breakfast burritos with bacon. It is very enjoyable eating there. The employees are great! Friendly, courteous and they are very neat in appearance. Carli is the best!
1310 S Madison
Webb City, MO
1-25-23
ID# 309401250024
Food was good
#3453
CHK#38
Ordered 2 Bacon Burritos, drive 30 minutes to work only to find that they are sausage. NOT PLEASED.
service was fast and friendly as always at this location, just messed this order up big time.
The wait time WAS to EXTREMELY long and the screen was not working. This place sucks
Yes right about that,my friend did not even get his coke with his coney dog,probably would had gotten charged
The food was 👍 Great
The Sonic on West Side town is wonderful love the people and the manager very pleasant to talk to. The service is great
The footlong hotdog buns were dry and there was very little sauce on the hot dogs Not happy.
Food was delicious
Store #4654, 3-14-23, 4:47pm, chk 476, 10088 mickie. The lady that took my order was very unpleasant, blunt, and cold. My first time going to Sonic in Jonesboro, Ga I wasn’t familiar w/ menu, I guess I wasn’t ordering fast enough for her. I didn’t know the #7 came w/ sides/combo I didn’t understand what she was saying so she rudely spelled out S-I-D-E-S which I just wanted the sandwich I felt she could of explained it better. Rushing i asked for nuggets she said we don’t sell nuggets I just wanted some kind of chicken for my 7yo gs.
Servers are always friendly. Food is tasty and always freshly made.
I go to Sonic 21st Street in Topeka daily. Jodie and Becky are outstanding representees for Sonic.
Drive thru clerk did not give me back my change. It was only four pennies so I did not say anything, but at the end of the day his cash drawer should come out ahead.
Plus you should inform your employees to total the dollar amount when the customer orders at the menu board. That way some can have the EXACT CHANGE when they pay thus speeding up the drive thru.
The “Steak Bacon Grilled Cheese” is great. I don’t know who thought up that sandwich but it is the best sandwich of all the fast food places. Give that person a raise. It should earn a place on your permanent menu. In one word WOW!!!!
I seen the commercial about the new burger double stack cheeseburger,?so i decided to go and try it, I never had any problem with my order before, but this time I did, I placed my order, double stacked cheese burger, totes, cherry lemonade, I asked for hot totes, when I got my order the totes was hot at all but I ate them anyway on my way home, but when I go and eat the double stack the burger was cold and the bun was hard, so I went back and the double stack was remade when I got home I wasn’t happy I had no cheese on the burger, I refused to go back to sonic after all I total was 11.01, I could have went to another fast food restaurant but I chose sonic. It will be a long time before I go to you’ll again
I sat at the drive up waiting for some one to take my order . After five minutes I just drove up to the pick up window where the girl was just standing their . I gave her my ice cream and milk shake order . The milk shake came over filled and the lid not on it tight so i had it all over me and my car . I always have bad experience when I go . I don’t know if its a manger problem or people who just don’t care . I only live a mile away and love sonic but always have a problem with this one place of cold food .
I ordered a chili cheese/onion hot dog only. The young lady Raylynn brought out my order. I only had a $20 bill. She returned with $16.00 & said “your change should be $17.09 but I only had $16.00. Is that ok?” WTH?? Excuse me….at 11:36am there was no change?! Nice way to get a dollar for carrying out a hot dog. I feel like that’s a sorry way to ‘earn’ a bigger tip. Not all Sonic’s have drive thru’s….tips are earned not deserved. Irving, Tx
TRYING TO TAKE THE SURVEY IS NEXT TO IMPOSSIBLE. VERY MANY unrealted adds as well.
SO:
Drive-in #1009372; HARBISON, DRIVE, COLUMBIA, SC. WE EAT HERE AT LEAST FOUR TIMES PER WEEK. STAFF IS GREAT. MANAGER, MERIDETH, HAS FRIENDLIES STAFF AROUND THE COLUMBIA, SC AREA.
THE FOOD IS ALWAYS GOOD. PRICES ARE REASONABLE AND SERVICE IS USUALLY FAST. I’LL RECOMMEND THIS SONIC TO ANYONE.
I ordered online from Sonic this morning and I messed my order for tea up. I said to put blue coconut in it and I can’t stand blue coconut. My son had already left to pick up the order when I noticed my error. I called the store and the lady that answered had a cheerful voice and said “not a problem,”she will remake it and we both laughed. She is an asset to your company. Everytime I have ordered from this location since you have opened I have had great service. Thank you
7TH street in Joplin, MO rocks, always polite, profezzional, accurate service provided…..my carhop today was Haven.
I had an issue with another store in Joplin with taking my order, on S. Rangeline.
HAVEN was quick to apologize for this happening EVEN with it NOT happening at her place of work !
This is what make a solid good business, great job!!
We had sonic for supper tonight,the young lady that waited on us was the sweetest, friendliest person.Her name was Brittany , she works at the Cuba, MO Sonic.
I went to the sonic in Gilmer tx and got drinks they made them just like I like it. Thank You Gilmer Texas Sonic
Thank You Sonic in Gilmer Texas
Terrible customer service. Lied just to prevent from refilling tea. I was told before I ordered that there were free tea refill, just press the red button and they would come to my vehicle to refill. When I called for a refill, I was told I had to eat on the patio. I asked to see a manager. Manager, Skylar excuse to not give a refill was she was told that I left the premise and returned for a refill, a big fat lie. I ordered food for myself and my granddaughter. We ate in the car in stall# 15 in Waynesboro, GA, Drive-in #:3514. After much discussion, Skylar decided to give me another tea which I poured out. No way I was drinking that mess, pure mess. When I took the top off, it was slime between the top and the tea, PURE NASTY.
Terrible customer service. Lied just to prevent from refilling tea. I was told before I ordered that there were free tea refills, just press the red button and they would come to my vehicle to refill. When I called for a refill, I was told I had to eat on the patio. I asked to see a manager. Manager, Skylar excuse to not give a refill was she was told that I left the premise and returned for a refill, a big fat lie. I ordered food for myself and my granddaughter. We ate in the car in stall# 15 in Waynesboro, GA, Drive-in #:3514. After much discussion, Skylar decided to give me another tea which I poured out. No way I was drinking that mess, pure mess. When I took the top off, it was slime between the top and the tea, PURE NASTY.
I enjoyed the delicious ice cream cone, and didn’t have to wait long. Wish I was given 2 napkins to address the fast melting ice cream cone. 7-5-23.
I enjoyed the delicious ice cream cone.
I was first overcharged, had an extra kids meal I didn’t order. Then food was wrong and I was missing food. The employees were rude especially the carhop who argued with me and told me I was wrong. Her name on my receipt is Andrya. The food was disgusting and extreemly overcooked. My entire family would not eat the food. I’ve never seen tots or chicken strips that dark, they looked like they were burned, old and probably recooked. Also no marinara in the bag for cheese sticks and I requested it when I ordered, got bbq and ranch instead. They also had no ketchup or tomatoes. I’ve worked customer service my whole life and food service for 15 years. I was a store manager for 5 years and I have never had such horrible service anywhere and especially at a sonic. I want a refund. I spent almost $60 on garbage.
I went to get a chocolate shake yesterday at 1400 N. Burlington in North Kansas city, Mo. 64116 and used the drive through, and set there for about 10 minutes and no one said anything, so I ended up driving up to the window, I finally got my order in, after about 20 minutes of screwing around. They brought my bill for a large chocolate shake and 3 Cinna snacks, which came to $10.62. This Sonic is getting worse every day. I will not be going back for any shakes for $6.39, which was nothing but ice cream
I would just like to say something about your onion rings. They are good, but when I order a large, and you give me four onion ring come on now. If you charge an up charge of .70 on an order and the onion rings are all separated and small on top of only about four. And let us not mention your watered down drinks during happy hour.
Drive-in 4056 ticket 4161146 24-Jul-2023 Gerarldo CARHOP Service started out with getting my order wrong, stating there were no more fries. Bringing me tater tots instead that were cold and Gerarldo said to me that it was not his fault. Not trying to rectify the situation at all. But it seems every time I go to this Sonic they get my order wrong this was just the straw that broke the camel’s back. This is the worst customer service, they act like they just do not care at all.
I ordered the Chicken Dinner with the drink. 1st I had to ask for napkins, Ketchup, my dipping sauce. 2nd they forgot the onion ring, 3rd the strips was dry & hard 4th bread was not toasted. I asked for a refund for my Dinner but I kept the drink. These prices are to expensive for every time something is messed up with my order. I give Forrest City AR Sonic a 1 out of 10, just pitiful.
I went to sonic and they had good service came out quick and also had everything right they were good
I order from Sonic every morning and Debbie is the sweetest always smiling and greeting you right when you drive up to the window. She also knows when I’m at the speaker I always tell her good morning other than that, they always give great service to me when I go. Rockport TX, Sonic is definitely the place to go.
I go to Maiden Lane Sonic in Joplin, Mo 5 days a week. The service I get every morning is awesome. I enjoy the crew, they are as nice as can be all the time.
Nice and friendly, food was delivered pretty quickly.
I ordered 2 limeade slushes with fruit, got limeade and ocean water. Got special sauce for my French toast sticks instead of syrup. Didn’t get my condiments. Went thru drive thru to correct drinks and ask for syrup and condiments. I got a plain cherry slush, instead of cherry limeade slush. I told myself forget it, I’m not coming back this is the third time they’ve gotten my order wrong. This is the nearest sonic to me. I live 45 miles away.
My wife and I usually stop by after our workout and get a large drink and diet cherry limeade. Always has been $2.74. Yesterday to my shock, it was 6.62. The employee said Sonic had ended the morning drink stop offer. That was a very popular deal. The person I talked to said they had already lost business. Also had a number of people just drive off when they found out the cost. We will NOT be back. There is a Kum & Go and a Casey’s in the area. Drinks will be much cheaper there. I think this was a poor coperate decision.
Ben there too times now and the food is always cold Ben given new food and still cold and never got what we ordered had to wait don’t think we will go back
Went to minot sonic food was cold got new food was the same and never got what we ordered drive in number 6385 tickets 215551 don’t know if will ever go back
Evidently you guys don’t think that the Sonic Store#5376 exists. The drop down option only has 4 sets of numbers to choose from and the last number is 5374. I have Check#440698 and the date was August 14,2023 @ 15:35:35. So this is the information since website wouldn’t allow me to give feedback.
This was the longest wait only to receive the wrong sandwich. I ask for Sausage twice and still receive bacon 😡.
Store#4630 Check#324
Employee Shantal seems to be hard of hearing. We ordered 5 small items, she took it upon herself to ring up mediums and larges. The fries was the only thing correct under a small.1 of the orders was a large Slush with nerds for a 6 year old. 2 of the items we ordered a Oreo blast with sneakers. One had sneakers w/Oreos on the side, but also had nerds in it. The other had the same and I seen a few recees pieces. We complained about the order being incorrect and then she acted as if she didn’t understand. So we left. I called and left a vm @972-274-4627
Great food at the West Orem Sonic Gerardo was a kind person and honestly the food had grill marks which is very rare for a sonic drive in my own words this sonic made a bigger effort than all the other sonics I’ve been to loved the food and the milkshake.
I also felt obligated to mention this but honestly even though they have 5 other restaurants near each other they still are the better one. Drive In #6382
Ticket #58289
Sonic # 6070. Here I go often. I love Sonic hamburgers. Strange that Sonic only offers cheeseburgers so every time I have to say no cheese. Half the time they bring it to me with cheese. So foolish. Why can’t we just say hamburger??? So that’s wasted money on Sonic’s part because they need to bring me a burger with no cheese. And they insist on taking back the burger with the cheese only to throw it away! Such a waste? Or does an employee have the right to eat the cheeseburger? Hmmm. Maybe that’s why they make so many mistakes 🤔 And another thing about my visit there on the 6th of September 2023, I asked for a medium cup of water easy ice. That’s how I always say it. So the person taking the order is confused. He says do you want a half cup or water? I said no, a medium cup of water easy ice. I could tell he was still confused. My order gets to me and of course there’s the cheeseburger mistake but the cup of water is packed to the brim with ice and no water at all 🤦♀️
Truly, I love going to Sonic. I was a bit disappointed though when I purchased two diet cherry limeades’ (very quickly I must add) and returned to work to discover they were diet limeades instead. Just not as good in my opinion.
But hey, I shall pay attention next time!
love starting my morning by driving thru here. The young Hispanic lady at 6am is always super friendly and courteous….She’s a big deal
I went through the Sonic store #6048, located at 9919 China Spring Hwy. Waco Tx. 76708. I pulled into four Kiosk/stalls before I finally found one that actually worked. As I drove out, it appears that there are several more that are not working. If they’re not going to fix them then at least block them off.
Burritos are so small now…. Not a good menu choice any longer. Burrito Supreme is way overpriced, not a good expense since price increases & little burritos are not a value any longer, since small tortillas began taking place of a normal size tortilla !!!
The wait was long , food was cold screen was not working. This place sucks.
Bad service, bad food, and bad experience .. a total waste of money. Store 3722 tkt 140832
On 9/25/2023, I went to 3738 S Carrier Pkwy, Grand Prairie, TX 75052 store#3832 PH: 972-266-9914, at Stall 1.
First, I ordered a double cheese burger and received a single paid $10.09 for the combo. Second, when you call the number on the receipt, the phone just rings and goes to voice mail and the number is not setup to leave messages…..i.e….I see why? Thirdly, the 1-866-OK-SONIC says your hold time is 5 minutes but been on hold for 15 minutes.
I just do not understand why you cannot receive the order that was placed. It was not even busy, is it that hard to give the customer what is ordered?
Thank you
Be more talkative and smile
Need to bring back the pretzel dog!
My Mother keeps bringing me differant meals from SONIC, I guess she’s trying to keep me interested in SONIC, Which isn’t hard to do, because Good food keeps me interested, and SONIC does have good food. I’m glad my mother keeps choosing SONIC for our meals, Because Sonic has A hard act to follow.
Sonic, 8950 Walker Mill Rd, Capitol Heights, MD 20743
Exceptional customer service by mgr, asst mgr or shift leader (middle aged black lady with long wig, fingernails, and tight, hip hugging jeans, part of hip showing) AND daristas (young black lady with nose ring) The wait was extremely long due to a shortage of staff according to the shift leader. May I suggest when there’s a shortage of staff to close the Drive-In lanes and possibly the Dine-In area and only allow the Drive-thru service which is more popular. Also, while the customer service was exceptional, the personal image of the two black ladies was not good for food preparation and hygienic.
Dolores is back and she is the best glad to see her back. Fast friendly respectful
You guys really suck. I’ve spent my last money and time at your restaurants as of today.
love my sonic !! great food,great service, BUT YOU NEED TO REPAIR OR REPLACE ORDERING COMPUTERS!! WE HAVE MORE AT THIS LOCATION THAT DONT WORK THAN DO WORK! I DONT MIND USING THE APP, I LOVE IT TOO. JUST DONT THINK ITS FAIR TO EVERYONE THAT THEY CANT PULL IN TO ANY STALL AND ORDER.
ID# 360910310378. We paid for 8 corn dogs and only got 6. Stupid mistake who ever bagged our order made. The food was good, but this goof-up makes me wonder about the people that work there.
Store #1022 I ordered 2 foot long coney that are burned beyond belief, no chili they are very gross am done
Drive in #1624, ticket #315869 on Nov 2, 2023 12:57:44
Drive thru was backed up. Pulled in curbside. Had to wait to order. Ordered small peach slush. Had to wait 10 to 15 minutes. Burning gas. The time before this one I went thru Drive thru. There was a car at the window, a car behind it then me. Waited I don’t know how long for them to get their order. Not the first time that has happened. Why did they not ask them to pull forward and wait for the order? There were cars behind me. Most of the time they don’t give me my receipt, they just don’t ask if I want it. Will start using the Sonic in Joshua TX even though they don’t have Drive thru. Thank you
Server was very friendly meal however was another story Hotdog was cold Onion rings were hard
Visited Sonic in Gadsden, AL, #1090, 354 E. Meighan Blvd, on 28 November 2023 at or about 18:33:36. I ordered a simple #07 Footlong Coney Combo. Though the Carhop was very pleasant, the food was remarkably horrible. The Tater Tots were stale, the Coney Footlong was cold, very little chili, cheese wasn’t melted, and the bun was chewey; to the point of being disgusting.
The server we got, Son, was very understanding and nice.
I love sonic in kingstree Mr Willie is the best server ever
I purchased a number 1with cheese tater tots and supposedly a sweet tea. The sweet tea was not sweet my burger 🍔 was cold and the cheese was not melted on my sandwich
Everything was good except BURGERS WERE COLD even the cheese wouldn’t melt.
VICTORIA TX. 3322
I would love to take the survey, BUT my options are limited because my receipt from the location in Ottumwa, IA has no Store # id. The drop-down box, which the survey directs me to use, doesn’t work and doesn’t offer options. SO here I was already to give a really good rating and (chuckles) no place to give it. After reading some of these comments, Sonic needs all the good reviews it can get.
Please build a Sonic in the Pontoon beach area in Ill. Always good food. McDonalds close to us, but that food is terrible.
Trent was our server tonight, he was pleasant, friendly and quick getting our order out to us. He’s a keeper! Great customer service
Ema at the Livingston Texas Sonic always has a smile and kind words. She gives awesome customer service!!
I Love the Strawberry and Bandanna Shakes and the ice tea half and half Lemonade with Bacon Breakfast Burrito.
GOT 2 QUATER POUNDER BURGERS THEY WERE BETTER THAN BK WHOPPER
THE RECEIT DIDN’T PRINT DARK ENOUGH TO READ STORE # OR 12 DIDGETS FOR CODE
IM SU0RE IM NOT THE FIRST TO CONPLAIN
I THINK STORE # IS 6845
LOCATED 6008 14Th Street West
BRADENTON FL
PHONE #941) 752-5770
LOOKING FOR FREE DRINK
EVERYTHING WAS GREAT THE BURGER ALL THE FOOD WAS GOOD AS WELL, THE SERVER HAD A VERY GOOD SMILE AND SHE WAS PLEASANT AS WELL.
THANKS,
WADE GUSSMAN.
Excellent Job – 👍
.
Thank you for all your patience and hard work.
.
Store: # 2608
Phone: 936 – 825 – 2799
Receipt :
Stall: # 3
Tray: – 6 –
I. D. : 260802010388
Chk: 388
Excellent Job 👍👍👍
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.
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Went into location on 9900 Montgomery #4946 last night at 6:45pm Matthew was a delight. it’s great to be greeted with a friendly person who is happy and respectful.
I remeber when your empoyees had to know the drink specials!!! Sonic is known for having so many drink variations!!!! My da7ghter not only had to know them all, but its what your superstar competion is about!!!! Now they can’t listen my order is ALWAYS wrong today not even typed in right!!!! If they don’t know the drink they just say we don’t have it!! At least when they say it because my daughter WAS PROPERLY trained I cab say yes you do its a cherry vanilla real cream sprite! Thats a PINK LADY!!!! But most times they BARLEY put cream in it!!!! At least thus employee when told didn’t openly laugh that I knew the drink. There was one in OKC the kid said they didn’t have Pink Lady’s then when I tell him how to make it say “O you know what it is!” Whike laughing!!!!!Why do companies or employees not care anymore!?!?
We like Sonic. We enjoy the food and service. The problem we have is when we park in the parking spaces away from the building the server stops before they get to where we can see them. I cant turn in seat far enough to hardly reach my order as they hand it in. They need to think about how hard it is on older folks to reach backwards over shoulder and out the window. Thanks
Went to store #4854 for lunch today and the service was great. The food was fresh and delivered in a timely manner. Perla who delivered the food was very friendly and made sure we had napkins and condiments to assist us in our lunch and making sure we enjoyed everything. She is a gem to this location and should be recognized.
♥️ The cashier Kawanas, at the Leesburg, Florida’s Sonic drive thru, is so sweet. She’s always got a smile on her face, and a way about her that makes the customer feel special.
Thank you Kawanas, for being such an important asset and contribution to Sonic’s success.☺️
I never received a redeem code after survey
#2237
Order#154590
Sat waiting to order for fifteen minutes after asking a question about item. There were at least four employees inside. I could understand if there were numerous vehicles waiting but that was not the case. When I finally placed the order it was not how originally ordered. The person delivering to the vehicle was nice enough. I accepted the order and that part is on me . However, I believe the employees could certainly benefit from a Customer service class.
We stopped at Sonic in Dickson, Tn & ordered a a Large chocolate shake with no whip cream & it came with whip cream, when I mentioned the whip cream the associate looked at me in a daze look, when she brought it back you could tell they tried to blend it in the shake & you could taste it & Ice cream running down the outside of the cup, we wiped that off, the Large fries were half full, we had to go & when I said thank you..there was no thanks, have a good day, nothing, she just shut the window..it was not a good or friendly place..we will be going elsewhere next time.
Food was a bit cold, but service was good
Unbelievable! They put ketchup and mayonnaise on my hamburger. I ordered a cheeseburger with mustard. This is Texas not Yankee land!!!
So I paid $5.79 for a burger I have to throw away.
If they spent more time paying attention to detail they could get it right.
Store # 1953 however it’s not about this specific store, the young man Trayton was exceptional. But why did you stop the Dirty addition to the drinks??? It was wonderful, Everytime something good comes along you get rid of it! So maybe 100% of the people didn’t like it, not everyone likes the nasty onion rings yet they stay*!! You just order something different. Bring back my Dirty DP!!!!
It may resuet have been simple request but I have had an stroke, sensitivity in my right is gone dead a simple ask , can/help you/
I took survey got no code for a few drink…why? As much as I e spent on wrong drinks with little or no ice in this hot weather seems like I could get a free route 44 I agree with the lady above I got oven water with vanilla n sweet cream last week it was bitter I tasted no cream at all the. Chocolate do I got today had maybe 10 pieces ice in it. Chocolate wàs clumped at bottom very diaApointed for the price I payed.
Store:2853
Order 364
May 30 2024
Id# 285305300364
Seguin tx
I’m going home tomorrow to idabel Oklahoma my sonic makes the bomb drinks … I’m o coipin code was given after survey
Hi, My name is Patricia Butaud. My daughter drove through Sonic drive thru and ordered 2 Garlic Butter Bacon Burger, delicious. Miss Sarah served us at the drive thru window in Jeanerette, Louisiana. She was so sweet, polite and had a pretty smile and bubbly attitude. She was the completion to a great morning. Thank You…God Bless
Great hamburger and shake. The carhop (Kayla) Was very nice and courteous. I like this particular Sonic because for some reason their hamburger buns are really fresh and also the tomatoes and lettuce are always fresh. Will continue to eat there.
Carhop was Kayla. I forgot to mention all this. Thanks.
Drivein #2913
Ticket #447918
June 28th 2024
12:51pm
Sulphur, Louisiana
i came to do survey
1st & foremost my payment method to just pickup an online order was rejected 5xs at 4:30 pm this Tuesday July 16th 2024 stating “We are experiencing technical difficulties. Please try again later.” How hard is it to process a credit card payment? Knowing theirs nothing wrong with my card I walked 10 mins to the location by around 4:50 pm showing the socializing teen at the register the very carefully sought out items in the order on my phone that they wouldn’t process the payment for. She stated how “they don’t do online orders.” At the very top of the list was a large Oreo CHEESECAKE master shake adding in peanut butter, banana, chocolate syrup, caramel & hot fudge for $9.36. She stated how they don’t have any banana fruit asking if I’d like a banana syrup in which I did not. She went on with adding the other 3 items having my receipt printed in 5 mins at 4:55 with her name being “Jonathon.” I noticed how the Oreo “CHEESECAKE,” which was the main reason I was placing the order, she had keyed in instead as just an Oreo shake. She said she’d tell the person making it that it’s a “CHEESECAKE.” The order arrived in anothér 5 mins first being the shake which was placed on the counter very watery of liquid unlike a milkshake and very dark as though all chocolate and without any cheesecake in it at all. I was very specific with exact condiments wanted to go with certain items but received no relish for the footlong Coney dog, they threw in unasked for ketchups while thinking my exact order amounts of sauces and spices were an unserious joke. I received no pepper when ordering 4. No mayonnaises, only one mustard because they can just pick and choose whatever they want to however they want to I guess just like when rejecting online card payments. I have to guess that maybe marinara is the signature sauce. Last but not least the total of $37.09 on the receipt doesn’t state my approved payment method of the rejected online credit card that was accepted as “approved” on the in store register as payment. Instead the receipt states that I was given $0.91 change and my carry out bag evidently meant “tray 5.” It just seems that people are always scamming up to no good so bringing Sonics to ENY like maybe a person could receive good all American decency is… I even tried to throw in a 20% tip for them to just have my exact order ready properly when I arrive but I don’t believe people these days are capable of that type of professionalism to just do right by others. It doesn’t matter that I typed my businesses name as the name on the card and the name of whose picking up the order because they aren’t worthy of playing with my personal name and evidently the name on my receipt of Jonathon as having had mishandled my purchase was not Jonathon. I think the pickles could be crispier, not much flavor like onion & garlic, paprika and such would work. They could’ve gotten soggy during my 10 min walk back which I doubt. If they are crispy they are crispy if not then not. They are limp and soggy. Corn chips in the south Western chicken wrap thats affordable also was not crunchy but soggy. Bacons not hot but the beef is good. They think they are grown. Your supposed to be able to get 20 condiments. I would’ve paid for the ones I ordered that comes with it but they wanna throw whatever into a bag however they want to and dismiss you. A smart mouth even asked if he wanted me to staple my bag, mustve been due to thinking I was going to thoroughly check the bag before leaving when I was really just adjusting it to fit in my carry bag. You should never expect for any of them to ever do anything properly. They don’t belong in any power here. They need to get gone. Not even wake up but just get gone.
Sonic #6019 has awesome carhops cooks and managers Caleb, Robert,and Carlos
I always go to sonic almost every day and my fries are always old and usually order a hamburger, but I decided to do the five piece chicken strip and they are old. I’m just letting you know that y’all food is not being prepared fresh I think I’d rather go to McDonald’s or Dairy Queen.
Nataylia was excellent she was very friendly and very professional
Michelle was server yesterday, she was very nice and friendly I wish I could give her a rating on here 5 stars all the way, she works out of the belton mo location even the one is pretty cool
store #1219
cashier / 10020 caleb
ticket # 326
pulled up to drive through speaker – after a 5 minute wait , I pulled around to see how many cars (only 2) . backed up waited another 2 or 3 min. …. pulled up to window , car in front of me gets their food and drives off. i pull up just in time to see employee walk away. I waited 5 min. before i honked and knocked on the window .. ! he walks up i ask for my cup of ice and that`s that !
this boy cannot do 2 things at once , he must finish one thing before he can start something else , or he is smoking to much weed and its affecting his brain !
Tony was the carhop at the Mooresville NC store. Thumbs up. He should be a manager to train others. Service was fast.
April at the Sonic in Greenville, TX was gracious and kind. She repeated my order before she gave it to me. 5 STARS to her and her manager.
Alexandra at the Sonic in Lake Jackson, Texas is an exceptional employee. She’s super pleasant. She has helped me several times when my orders where a bit unusual. Any other place would’ve gotten my order wrong. She has even helped me ordering on your app. She always has a smile on her face. Lovely young lady who does her job exceptionally well!!!
The food was hot the server Hannah was fast and very friendly and polite the service was great
Best service ever it was so fast and they were so friendly I will be back